FAQs

How can I learn which products are best for me?

• • • You can learn more about products on individual product pages. We also recommend booking a virtual skincare consultation to revamp your skincare routine and unlock access to ongoing skincare support. Please click here to request a consultation.

What brands do you sell?

• • • We sell our Daily Collection, ZO Skin Health, Neocutis, Epionce and Alumier MD products directly from our website.
    • Via our Providers, you may purchase ZO Skin Health, SkinBetter, Neocutis, Alumier MD, Epionce, and The Skin Clique products.

How do I place a return or exchange?

• • • We’re sorry you didn’t love your products! Please reach out to your provider, or hello@theskinclique.com, with your order number and the products you’d like to exchange or return.

Uh oh! I received the wrong product!

• • • We are so sorry about the mix up! Please reach out to your provider or hello@theskinclique.com and we’ll get you the product you ordered ASAP!

Where are you located?

• • We are currently offering treatments in over 30 states and we are growing quickly! For more information on providers in your area, please click here.

I have questions regarding my skin treatment, where can I learn more?

• • We provide pre-treatment and post-treatment instructions for each treatment! If you have additional questions please reach out to your provider or hello@theskinclique.com

What does the Clinicial Access Fee go toward?

• • The Clinician Access Fee goes toward your visit with one of The Skin Clique’s Providers. During each visit, our provider travels to you, reviews your history, assesses your skin, discusses concerns and develops a personalized plan.

What if I do not purchase anything at my appointment?

• • The Concierge Fee will then go toward the provider’s time. We hope you find the consultation valuable and that we can help you find the perfect routine or treatment plan!

What if I don’t have a Provider in my area?

• • We are constantly growing, so stay tuned for new location announcements! In the meantime, we are available for virtual consults in all 50 states. Please click here to schedule a virtual skincare consultation.

What if I’m not comfortable with a Provider coming to my house?

• • Providers are able to partner with local businesses and boutiques to host events! Treatments at events are also eligible for special pricing. Ask your local Provider if they have any events coming up.

I want to host an event, now what?

• • Hosts can take advantage of special event pricing and if the event has 6 attendees the hostess receives $100 off their treatment. If the event has 10 attendees, the hostess receives $150 off their treatment! If you host 4 events in a year, your fourth treatment will be free. Contact your local Provider to organize an event!

The Skin Clique does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Marketing information sent by The Skin Clique may be sent by us as part of a cross-promotion or other collaboration with other companies or brands, but we do not disclose personal information to such companies or brands.
The Skin Clique will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. Authorized Skin Clique service providers may also have access to this information in order to carry out their responsibilities directly connected with the processing of your purchases or handling of customer service issues. Outside of these activities, we will not disclose your personal information to any third party without your written consent unless required to do so by law.